نسخة تجريبية للتصميم فقط — الأرقام وهمية وليست تقييمات حقيقية · Design preview — demo numbers, not real ratings
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Tawuniya

The Company For Cooperative Insurance (Tawuniya)

Is Tawuniya good at medical claims? Relatively, yes: better than 87% of insurers. Its weakest criterion is call center: better than 14% of insurers.

Scores by criterion
  • medical approvals
    better than 14% of insurers14%
    x
    29% positive · 225 mentions
  • medical network
    better than 15% of insurers15%
    x
    27% positive · 127 mentions · ↓ 6 pts in 6 months
  • medical claims
    better than 87% of insurers87%
    x
    Gold74% positive · 107 mentions
  • motor claims
    better than 85% of insurers85%
    x
    Gold70% positive · 325 mentions · ↓ 1 pts in 6 months
  • motor quotes
    better than 26% of insurers26%
    x
    41% positive · 184 mentions · ↑ 4 pts in 6 months
  • call center
    better than 14% of insurers14%
    x
    31% positive · 242 mentions
  • branch service
    better than 15% of insurers15%
    x
    38% positive · 101 mentions
  • staff behaviour
    better than 63% of insurers63%
    x
    Silver65% positive · 238 mentions · ↓ 6 pts in 6 months
  • waiting time
    better than 81% of insurers81%
    x
    Gold64% positive · 165 mentions · ↓ 2 pts in 6 months
  • app and website
    better than 23% of insurers23%
    x
    34% positive · 68 mentions
  • pricing
    better than 27% of insurers27%
    x
    34% positive · 367 mentions
  • renewal and cancellation
    better than 86% of insurers86%
    x
    Gold67% positive · 77 mentions
  • refunds and payments
    better than 77% of insurers77%
    x
    Silver44% positive · 96 mentions
  • transparency
    better than 67% of insurers67%
    x
    Silver73% positive · 222 mentions · ↓ 5 pts in 6 months
  • honest selling
    better than 31% of insurers31%
    x
    54% positive · 282 mentions · ↓ 4 pts in 6 months
  • general satisfaction
    better than 64% of insurers64%
    x
    Silver56% positive · 329 mentions · ↓ 3 pts in 6 months

Percentage: the share of peers this company beats on the criterion. Data last updated 6 November 2026.

About

Tawuniya is a Saudi joint-stock insurer founded in 1986 and headquartered in Riyadh. It describes itself as the first licensed national cooperative insurer in the Kingdom and offers motor, medical, property and casualty, and other cover. source

Legal name
The Company For Cooperative Insurance (Tawuniya)source
IA licence
200412/1source
Licensed lines
General insurance, Health insurance, Protection and savings insurance, Reinsurancesource
Founded
1986source
Head office
6507 Thumamah Road (Takhassusi), Ar Rabi, Riyadh 11632, Saudi Arabia (P.O. Box 86959)source
CR no.
1010061695source
Tadawul ticker
8010source

In charts

Share positive vs market average

Tawuniya is above the market average on 9 of 16 criteria.

Tawuniya is above the market average on 9 of 16 criteria.
Criterion% positiveMarket avg %
Med. claims7451
Transparency7352
Motor claims7058
Renewal6744
Staff6547
Wait time6438
Overall5647
Honest selling5453
Refunds4435
Motor quote4149
Branches3848
Pricing3443
App3448
Call center3150
Approvals2949
Network2749
Tick: the market average on that criterion.
Monthly trend

motor claims: roughly flat over the last six months.

motor claims: roughly flat over the last six months.
Month% positiveMentions
Dec 246916
Jan 257419
Feb 257315
Mar 25679
Apr 256715
May 256316
Jun 256819
Jul 256712
Aug 256015
Sept 256913
Oct 25679
Nov 25679
Dec 257311
Jan 267713
Feb 266916
Mar 267512
Apr 267311
May 267218
Jun 267315
Jul 266715
Aug 267010
Sept 26679
Oct 267713
Nov 267315
Line: monthly share positive (shown at 5+ mentions). Bars: mentions per month.

Other numbers

1.45Complaint index by company size (1.0 = market average, lower is better)
42%of negative Google Maps reviews got a reply
3%of reviews look fake and are excluded
2,524public reviews and posts read

What customers praise and complain about

Top praise

  1. motor claims

    114
    صرفوا التعويض خلال أسبوع من تقرير نجم15 November 2026 · Google Maps
  2. call center

    40
    الموظف رد بسرعة وحل المشكلة15 November 2026 · App Store
  3. medical approvals

    30
    الموافقة طلعت خلال ساعة، ممتازين15 November 2026 · X

Top complaints

  1. call center

    92
    انتظرت على الخط ٤٠ دقيقة وأحد ما رد15 November 2026 · App Store
  2. medical approvals

    83
    الموافقة على العملية تأخرت أسبوعين بدون سبب15 November 2026 · Google Maps
  3. medical network

    47
    المستشفى القريب مني طلع خارج الشبكة15 November 2026 · Google Play

Branches (5)

Compare Tawuniya with