Tawuniya
The Company For Cooperative Insurance (Tawuniya)
Is Tawuniya good at medical claims? Relatively, yes: better than 87% of insurers. Its weakest criterion is call center: better than 14% of insurers.
Scores by criterion
- medical approvals29% positive · 225 mentionsbetter than 14% of insurers14%
- medical network27% positive · 127 mentions · ↓ 6 pts in 6 monthsbetter than 15% of insurers15%
- medical claimsGold74% positive · 107 mentionsbetter than 87% of insurers87%
- motor claimsGold70% positive · 325 mentions · ↓ 1 pts in 6 monthsbetter than 85% of insurers85%
- motor quotes41% positive · 184 mentions · ↑ 4 pts in 6 monthsbetter than 26% of insurers26%
- call center31% positive · 242 mentionsbetter than 14% of insurers14%
- branch service38% positive · 101 mentionsbetter than 15% of insurers15%
- staff behaviourSilver65% positive · 238 mentions · ↓ 6 pts in 6 monthsbetter than 63% of insurers63%
- waiting timeGold64% positive · 165 mentions · ↓ 2 pts in 6 monthsbetter than 81% of insurers81%
- app and website34% positive · 68 mentionsbetter than 23% of insurers23%
- pricing34% positive · 367 mentionsbetter than 27% of insurers27%
- renewal and cancellationGold67% positive · 77 mentionsbetter than 86% of insurers86%
- refunds and paymentsSilver44% positive · 96 mentionsbetter than 77% of insurers77%
- transparencySilver73% positive · 222 mentions · ↓ 5 pts in 6 monthsbetter than 67% of insurers67%
- honest selling54% positive · 282 mentions · ↓ 4 pts in 6 monthsbetter than 31% of insurers31%
- general satisfactionSilver56% positive · 329 mentions · ↓ 3 pts in 6 monthsbetter than 64% of insurers64%
Percentage: the share of peers this company beats on the criterion. Data last updated 6 November 2026.
About
Tawuniya is a Saudi joint-stock insurer founded in 1986 and headquartered in Riyadh. It describes itself as the first licensed national cooperative insurer in the Kingdom and offers motor, medical, property and casualty, and other cover. source
- Legal name
- The Company For Cooperative Insurance (Tawuniya)source
- IA licence
- 200412/1source
- Licensed lines
- General insurance, Health insurance, Protection and savings insurance, Reinsurancesource
- Founded
- 1986source
- Head office
- 6507 Thumamah Road (Takhassusi), Ar Rabi, Riyadh 11632, Saudi Arabia (P.O. Box 86959)source
- CR no.
- 1010061695source
- Tadawul ticker
- 8010source
- Website
- tawuniya.comsource
- +966920019990source
- App Store
- Get the appsource
- Google Play
- Get the appsource
In charts
Share positive vs market average
Tawuniya is above the market average on 9 of 16 criteria.
| Criterion | % positive | Market avg % |
|---|---|---|
| Med. claims | 74 | 51 |
| Transparency | 73 | 52 |
| Motor claims | 70 | 58 |
| Renewal | 67 | 44 |
| Staff | 65 | 47 |
| Wait time | 64 | 38 |
| Overall | 56 | 47 |
| Honest selling | 54 | 53 |
| Refunds | 44 | 35 |
| Motor quote | 41 | 49 |
| Branches | 38 | 48 |
| Pricing | 34 | 43 |
| App | 34 | 48 |
| Call center | 31 | 50 |
| Approvals | 29 | 49 |
| Network | 27 | 49 |
Monthly trend
motor claims: roughly flat over the last six months.
| Month | % positive | Mentions |
|---|---|---|
| Dec 24 | 69 | 16 |
| Jan 25 | 74 | 19 |
| Feb 25 | 73 | 15 |
| Mar 25 | 67 | 9 |
| Apr 25 | 67 | 15 |
| May 25 | 63 | 16 |
| Jun 25 | 68 | 19 |
| Jul 25 | 67 | 12 |
| Aug 25 | 60 | 15 |
| Sept 25 | 69 | 13 |
| Oct 25 | 67 | 9 |
| Nov 25 | 67 | 9 |
| Dec 25 | 73 | 11 |
| Jan 26 | 77 | 13 |
| Feb 26 | 69 | 16 |
| Mar 26 | 75 | 12 |
| Apr 26 | 73 | 11 |
| May 26 | 72 | 18 |
| Jun 26 | 73 | 15 |
| Jul 26 | 67 | 15 |
| Aug 26 | 70 | 10 |
| Sept 26 | 67 | 9 |
| Oct 26 | 77 | 13 |
| Nov 26 | 73 | 15 |
Other numbers
1.45Complaint index by company size (1.0 = market average, lower is better)
42%of negative Google Maps reviews got a reply
3%of reviews look fake and are excluded
2,524public reviews and posts read