Saudi Enaya
Saudi Enaya Cooperative Insurance Company
Is Saudi Enaya good at refunds and payments? Relatively, yes: better than 85% of insurers. Its weakest criterion is renewal and cancellation: better than 7% of insurers.
Scores by criterion
- medical approvalsBronze53% positive · 39 mentionsbetter than 50% of insurers50%
- medical networkSilver61% positive · 73 mentionsbetter than 62% of insurers62%
- medical claimsNot enough data24 of 30 mentions needed
- motor claims60% positive · 63 mentionsbetter than 38% of insurers38%
- motor quotesNot enough data15 of 30 mentions needed
- call center41% positive · 56 mentionsbetter than 29% of insurers29%
- branch serviceNot enough data24 of 30 mentions needed
- staff behaviourNot enough data24 of 30 mentions needed
- waiting timeSilver47% positive · 62 mentionsbetter than 69% of insurers69%
- app and websiteBronze41% positive · 83 mentionsbetter than 46% of insurers46%
- pricingNot enough data24 of 30 mentions needed
- renewal and cancellation15% positive · 75 mentionsbetter than 7% of insurers7%
- refunds and paymentsGold44% positive · 61 mentionsbetter than 85% of insurers85%
- transparency49% positive · 66 mentionsbetter than 33% of insurers33%
- honest sellingSilver70% positive · 34 mentionsbetter than 77% of insurers77%
- general satisfaction36% positive · 55 mentionsbetter than 29% of insurers29%
Percentage: the share of peers this company beats on the criterion. Data last updated 6 November 2026.
About
Saudi cooperative health insurer listed on Tadawul with paid-up capital of SAR 230 million. It received Royal Decree approval in June 2011 and began offering health insurance in January 2013. source
- Legal name
- Saudi Enaya Cooperative Insurance Companysource
- IA licence
- 20128/32source
- Licensed lines
- Health insurancesource
- Head office
- 3730 Prince Saud Al Faisal, Al Khalidiyah District, Jeddah 23423source
- CR no.
- 4030223528source
- Website
- saudienaya.comsource
- App Store
- Get the appsource
In charts
Share positive vs market average
Saudi Enaya is above the market average on 6 of 11 criteria.
| Criterion | % positive | Market avg % |
|---|---|---|
| Honest selling | 70 | 53 |
| Network | 61 | 49 |
| Motor claims | 60 | 58 |
| Approvals | 53 | 49 |
| Transparency | 49 | 52 |
| Wait time | 47 | 38 |
| Refunds | 44 | 35 |
| Call center | 41 | 50 |
| App | 41 | 48 |
| Overall | 36 | 47 |
| Renewal | 15 | 44 |
Other numbers
1.47Complaint index by company size (1.0 = market average, lower is better)
32%of negative Google Maps reviews got a reply
6%of reviews look fake and are excluded
622public reviews and posts read