Salama Insurance
Salama Cooperative Insurance Co.
Is Salama Insurance good at staff behaviour? Relatively, yes: better than 94% of insurers. Its weakest criterion is pricing: the lowest among insurers.
Scores by criterion
- medical approvalsSilver73% positive · 54 mentionsbetter than 79% of insurers79%
- medical network26% positive · 31 mentionsthe lowest among insurers0%
- medical claims42% positive · 45 mentionsbetter than 27% of insurers27%
- motor claims21% positive · 53 mentionsthe lowest among insurers0%
- motor quotes45% positive · 43 mentionsbetter than 37% of insurers37%
- call centerBronze53% positive · 44 mentionsbetter than 50% of insurers50%
- branch serviceNot enough data22 of 30 mentions needed
- staff behaviourGold76% positive · 33 mentionsbetter than 94% of insurers94%
- waiting timeNot enough data12 of 30 mentions needed
- app and websiteSilver56% positive · 45 mentionsbetter than 69% of insurers69%
- pricing0% positive · 30 mentionsthe lowest among insurers0%
- renewal and cancellationGold68% positive · 35 mentionsbetter than 93% of insurers93%
- refunds and paymentsBronze39% positive · 44 mentionsbetter than 54% of insurers54%
- transparencyBronze55% positive · 42 mentionsbetter than 42% of insurers42%
- honest sellingSilver59% positive · 39 mentionsbetter than 62% of insurers62%
- general satisfactionNot enough data24 of 30 mentions needed
Percentage: the share of peers this company beats on the criterion. Data last updated 6 November 2026.
About
Saudi joint-stock company providing Sharia-compliant insurance, one of the first companies licensed under the cooperative insurance regulations. Incorporated by Royal Decree in 2006; its history traces to the Islamic Arab Insurance Company (Salama), founded in 1979 in the UAE. source
- Legal name
- Salama Cooperative Insurance Co.source
- IA licence
- 20079/4source
- Licensed lines
- General insurance, Health insurancesource
- Founded
- 1979source
- Head office
- برج سلامة - الدور 12 - طريق المدينة المنورة، جدة (7864)source
- Website
- salama.com.sasource
- https://wa.me/966920002061source
- Google Play
- Get the appsource
In charts
Share positive vs market average
Salama Insurance is above the market average on 8 of 13 criteria.
| Criterion | % positive | Market avg % |
|---|---|---|
| Staff | 76 | 47 |
| Approvals | 73 | 49 |
| Renewal | 68 | 44 |
| Honest selling | 59 | 53 |
| App | 56 | 48 |
| Transparency | 55 | 52 |
| Call center | 53 | 50 |
| Motor quote | 45 | 49 |
| Med. claims | 42 | 51 |
| Refunds | 39 | 35 |
| Network | 26 | 49 |
| Motor claims | 21 | 58 |
| Pricing | 0 | 43 |
Other numbers
1.42Complaint index by company size (1.0 = market average, lower is better)
22%of negative Google Maps reviews got a reply
6%of reviews look fake and are excluded
477public reviews and posts read