LIVA Insurance
LIVA Insurance Co.
Is LIVA Insurance good at medical claims? Relatively, yes: better than 93% of insurers. Its weakest criterion is waiting time: better than 13% of insurers.
Scores by criterion
- medical approvalsNot enough data8 of 30 mentions needed
- medical networkNot enough data23 of 30 mentions needed
- medical claimsGold80% positive · 33 mentionsbetter than 93% of insurers93%
- motor claimsNot enough data12 of 30 mentions needed
- motor quotesSilver70% positive · 32 mentionsbetter than 74% of insurers74%
- call centerNot enough data20 of 30 mentions needed
- branch service39% positive · 33 mentionsbetter than 31% of insurers31%
- staff behaviourNot enough data21 of 30 mentions needed
- waiting time18% positive · 31 mentionsbetter than 13% of insurers13%
- app and websiteNot enough data19 of 30 mentions needed
- pricingNot enough data29 of 30 mentions needed
- renewal and cancellationNot enough data26 of 30 mentions needed
- refunds and paymentsNot enough data24 of 30 mentions needed
- honest sellingNot enough data24 of 30 mentions needed
- general satisfaction31% positive · 35 mentionsbetter than 14% of insurers14%
Percentage: the share of peers this company beats on the criterion. Data last updated 6 November 2026.
About
Saudi joint-stock cooperative insurer offering property, marine, motor, medical, general accident and engineering insurance. Formerly Al Alamiya for Cooperative Insurance Co.; the Liva name was announced on 7 November 2023. source
- Legal name
- LIVA Insurance Co.source
- IA licence
- 200912/24source
- Licensed lines
- General insurance, Health insurance, Protection and savings insurance, Reinsurancesource
- Founded
- 2009source
- Head office
- Al Aqiq, King Fahad Rd, PO Box 6393, Riyadh 11442source
- Website
- livainsurance.sasource
- Phone
- 8002444481source
In charts
Share positive vs market average
LIVA Insurance is above the market average on 2 of 5 criteria.
| Criterion | % positive | Market avg % |
|---|---|---|
| Med. claims | 80 | 51 |
| Motor quote | 70 | 49 |
| Branches | 39 | 48 |
| Overall | 31 | 47 |
| Wait time | 18 | 38 |
Other numbers
0.99Complaint index by company size (1.0 = market average, lower is better)
47%of negative Google Maps reviews got a reply
7%of reviews look fake and are excluded
296public reviews and posts read