Al-Etihad Insurance
Al-Etihad Co-operative Insurance Co.
Is Al-Etihad Insurance good at general satisfaction? Relatively, yes: better than 86% of insurers. Its weakest criterion is call center: the lowest among insurers.
Scores by criterion
- medical approvalsNot enough data11 of 30 mentions needed
- medical networkNot enough data25 of 30 mentions needed
- medical claims23% positive · 46 mentionsbetter than 7% of insurers7%
- motor claimsNot enough data3 of 30 mentions needed
- motor quotesSilver71% positive · 34 mentionsbetter than 79% of insurers79%
- call center18% positive · 36 mentionsthe lowest among insurers0%
- branch serviceBronze45% positive · 37 mentionsbetter than 46% of insurers46%
- staff behaviour20% positive · 46 mentionsbetter than 13% of insurers13%
- waiting timeNot enough data24 of 30 mentions needed
- app and websiteNot enough data24 of 30 mentions needed
- pricingBronze39% positive · 39 mentionsbetter than 45% of insurers45%
- renewal and cancellationNot enough data28 of 30 mentions needed
- refunds and paymentsNot enough data13 of 30 mentions needed
- honest selling31% positive · 35 mentionsbetter than 8% of insurers8%
- general satisfactionGold62% positive · 37 mentionsbetter than 86% of insurers86%
Percentage: the share of peers this company beats on the criterion. Data last updated 6 November 2026.
About
- Legal name
- Al-Etihad Co-operative Insurance Co.source
- IA licence
- 20083/12source
- Licensed lines
- General insurance, Health insurance, Protection and savings insurancesource
- Head office
- برج العبد الكريم، طريق الملك فهد بن عبد العزيز، حي القشلة، الظهران 34232-4233source
- Website
- aletihad.sasource
- Phone
- 8003040110source
- App Store
- Get the appsource
- Google Play
- Get the appsource
In charts
Share positive vs market average
Al-Etihad Insurance is above the market average on 2 of 8 criteria.
| Criterion | % positive | Market avg % |
|---|---|---|
| Motor quote | 71 | 49 |
| Overall | 62 | 47 |
| Branches | 45 | 48 |
| Pricing | 39 | 43 |
| Honest selling | 31 | 53 |
| Med. claims | 23 | 51 |
| Staff | 20 | 47 |
| Call center | 18 | 50 |
Other numbers
1.18Complaint index by company size (1.0 = market average, lower is better)
34%of negative Google Maps reviews got a reply
0%of reviews look fake and are excluded
350public reviews and posts read